Codapay support centre

Our UK-based support team are here to support you whenever you need help.

Support when you need it

We continually review and action our support feedback to keep our clients happy. Here are our Q1 2024 service desk ratings:

6 mins

First response time

96%

Tickets closed

100%

Releases on time

100%

Overall SLAs met

4.86/5.00

Client satisfaction

Fast turnaround. Skilled UK-based team.

Our support desk is as easy as 1 - 2 - 3

  • 1
    Log your issue

    Use our simple support desk to log a ticket. Add as much detail as possible with screenshots if relevant.

  • 2
    Leave it with us

    Our support team will acknowledge and investigate the issue, keeping you updated on progress.

  • 3
    Review and sign off

    We'll provide you with a detailed solution. Only once you're completely happy, we'll close the ticket.

Frequently asked questions

We've addressed our most common commercial questions so you can get an answer quickly.

1. What is a cloud-based payroll system and what are the benefits?

Very simply put, cloud-based payroll software is accessed via the internet – rather than through downloaded ‘on-premise’ software. Here are just some of the benefits:

 

  • You can use Codapay across various devices anytime, anywhere (with an internet connection)
  • Documentation is stored online and backed up, so there’s no risk of losing precious data
  • You’ll always be running the latest version, as updates are rolled out automatically
  • There are no hardware or maintenance requirements

 

Find our more in our comprehensive article on cloud payroll software.

2. How secure is Codapay?

Codapay is fully encrypted and GDPR compliant. Our system is Cyber Essentials and ISO 27001 certified, and our in-house team release regular updates to keep your data protected.

 

As a cloud-based platform, your documents will not be stored on your dedicated device, meaning there is the added security against physical theft.

3. Will Codapay be suitable if my business grows?

As a limitless solution, Codapay is designed to scale with your business. Even if your workforce increases, you’ll still be able to run payroll in seconds.

 

There’s only one version of Codapay, rather than a tiered system depending on your size. So, there’s no need to worry about time-consuming contract switching. We keep things easy.

4. Do you have any testimonials?

We have a range of detailed testimonials from our clients which we’re happy to share. Simply get in touch.

 

Check out our most recent reviews on our Capterra profile.

5. What are Codapay's accreditations?

We know how important it is for you to choose a software partner you trust. Codapay has approval from the best known and most stringent compliance bodies in the recruitment industry.

6. Do you offer product training?

We can offer either remote or on-site product training for your team. Training is a great way to familiarise yourself with all of Codapay’s great features – and ensures you get the most out of it.

 

If you’re an existing client, contact support to arrange a training session.

7. How easy is it to switch payroll solutions?

Our team will guide you step-by-step through the process, making it an easy transition for you. As part of our onboarding process, we’ll guide you through the information we need to get you set up.

You may choose to switch in time for the new tax year to start fresh, but you can also switch mid-year – we’ll just need to transfer year to-date data.

Read all about switching to Codapay and download our switching guide.

8. What are the contract terms like?

Our contract terms are very transparent, so you never need to read in-between the lines.

 

Our pricing is on a pay-per-usage basis after our initial set up fee, and 20 hours of monthly support is included. There are no hidden costs. If you require bespoke work for your solution, this will be quoted for using our hourly rate.

9. How compatible is Codapay with my current providers?

Codapay partners with a number of marketplace suppliers, including pension providers. Our flexible solution is designed to make data transfer easy.

 

Contact us to discuss specific requirements relating to your tech stack.

10. How is new tax legislation handled?

Our tax consultants ensure Codapay is kept up to date with all legislation changes and industry updates. System updates are rolled out automatically and free of charge across our cloud platform.